Return & Refunds
RETURN & REFUNDS
This Return and Refund policy shall only be applicable for home delivery shopping via Manuka & Rosensky Honey Online Store only.
Your satisfaction is important to us. We offer a 14 days return & exchange policy for all our products. If you are not satisfied with your purchase, feel free to reach out to us within 7 days of receiving your product(s) to request a return.
To be eligible for a return, the item you purchased must be in its original condition from when you received it.
Note: We are not responsible for any damages to any merchandise once the item has been opened or unsealed.
Damages / Incorrect Order
If your item arrived damaged, or you received an incorrect item. – First, please notify the courier services. Next, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and then after, we could perform necessary procedures for investigation.
To initiate a return, kindly email us at info@manukaandrosenskyhoney.com and explain your request.
We are only able to process a refund or exchange for damaged and/or incorrect items within 14 days from the date you received the order. Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement.
Please reach out to our team right away by emailing us at info@manukaandrosenskyhoney.com.
We’ll resolve your issue as soon as possible!
Exceptions / Non-Returnable Items
Return is only eligible when if you received a defective or damage item and the product remain sealed and unopened.
Return is not eligible when:
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund
We will notify you after we have received and inspected your return. Once approved, refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalize the refund.
For purchase made at other retail stores or other e-commerce platform, kindly refer to the respective store’s policy and contact them directly.