All Rosensky honey is harvested from the nests of our stingless bees, which feed on the flowers of our fruit trees and Coral Vines at THE ORCHARD Wellness Resort. All the honey is certified as original and pure. Rosensky is a registered trademark of Digistar Holding Sdn Bhd.

DownUnder honey is sourced from a family owned and operated farm located in the Manawatu district near Cheltenham, New Zealand. Owner Jason Prior operates hives over a hundred sites in partnership with local landowners and farmers.

Both Manuka and Rosensky honeys are produced under very strict conditions to ensure all our products are pure and certified organic. Many inferior brands of honey add adulterant sweeteners such as cane sugar, beet sugar, corn syrup, high fructose or maltose syrup. But we add nothing to our honey and use no unnatural processing methods. We are currently in the process of obtaining our halal certification.

Manuka and Rosensky Honey online store accepts Visa, Paypal, Alipay and Mastercard. We use a secure payment processing service, Direct Payment Solutions (DPS), to guarantee the safety and security of your transaction. For your protection, our shop does not store your payment information on our servers.

Firstly, because our website is safe and secure. Secondly, you will be purchasing our honey and nutritional supplements directly from our stores in Malaysia and New Zealand, guaranteeing our consistently high quality. In addition, you can sign up to our mailing list when you purchase through our website – which will automatically contribute to your loyalty program. We’ll send you regular email updates with special discounts and deals available only through our website. All of our orders are sent through speedy tracked courier services, so you’ll be able to keep an eye on the progress of your package. We aim to become your most trusted source of natural health products online!

DownUnder honey is certified by Analytical Testing, Inspection and Certification under registration from the NZ Food Safety Risk Management Programme (RMP) based on international Hazard Analysis Critical Control Point (HACCP) controls. Rosensky honey is also certified by Analytical Testing, Inspection and Certification. You can arrange to visit our farm at THE ORCHARD Resort to inspect our honey harvesting in person.

Honey is one of the easiest things in your pantry to store. Simply keep it in a cool location away from direct sunlight and in a tightly sealed container. It’s recommended that you use the original container the honey came in, though any glass jar or food-safe plastic container will work. It’s not necessary to store honey in the refrigerator. In fact, it’s not recommended, because refrigerated honey will harden and be more difficult to manage.

Over time, natural honey will crystallise, and air bubbles may rise to the top of the jar, causing the thicker, swirly white layer to form. This process is a sign that the honey has been processed naturally, without the addition of any artificial sugars and packaged without heating.

Honey is a natural product, influenced by all kinds of botanical variables, such as seasonal and regional conditions. As well, colour will be influenced by the particular flowers in season when the nests and hives were harvested. Some conditions produce paler honey, others much darker. Like a good wine, honey will grow in flavour and darken with age.

There are many reasons why Rosensky Stingless Bee honey is relatively expensive. Firstly, there’s its high nutritional value and the health benefits, including antimicrobial, anticarcinogen and antioxidant medicinal properties. There’s Rosensky honey’s purity, thanks to our organically cultivated orchard. Then there’s the honey’s unique flavour, blended when our bees forage on THE ORCHARD’s organic fruit trees and vines. Lastly, we have developed our own innovative, advanced beekeeping technology, using wooden hive boxes specifically designed to rear stingless bee species. Harvesting honey on our own farm ensures you get the best quality honey, right at your doorstep.

Rosensky honey is far healthier than regular honey in many ways. It has a much lower sugar content and no added sweeteners of any kind. It is twice as nutritious as common honey, containing many essential vitamins, enzymes, amino acids, and FOSs (fructooligosaccharides, which don’t raise blood sugars), as well as minerals such as potassium, zinc, phosphorus, calcium, sodium, magnesium, sulphur, copper, iron and manganese. In fact, Rosensky honey contains almost two hundred recorded health-giving compounds, which impart Rosensky’s multiple health benefits, including helping decrease the risk of cancer development.

Because stingless bee honey is low in sugar – with a glycaemic index almost three and a half times lower than other honeys – it has a much less cloying taste than the honey you may be used to. That’s good news for those who don’t have much of a sweet tooth, but also good news for your health, as Rosensky contains virtually no glucose, only fructose from fruit nectars. This gives our honey a distinct, tangy sweetness, bursting with flavour.

Stingless bee honey around the world has a higher water content, between 20-40%, about twice that of regular honey. Many stingless bee honey producers use desiccation or pasteurisation processes to reduce this moisture, but at THE ORCHARD, we maintain real raw honey. We do not use any unnatural processes, nor add any sugar or sucrose.

Rosensky honey begins life as nectar from plants, collected by our bees, then stored and ripened in their ‘pots’ and hives. Their honey is rich in natural fructose, with a lower glycaemic index that should not acutely raise blood glucose. It’s also much lower in natural glucose than regular honey. However, we strongly advise diabetics consult their healthcare professional before consuming the honey.

DownUnder honey is one of the world’s leading producers of Manuka honey. Our dedicated team conducted extensive surveys and market research in New Zealand before choosing to bring DownUnder products to market. A deciding factor in our choice is the measure of MGO in DownUnder honey. MGO is methylglyoxal, the naturally occurring antibacterial compound that makes Manuka honey unique. As the MGO ratings for DownUnder honey are high, we can guarantee the purity and quality of its unique natural properties.

Both MGO and UMF are trusted Manuka honey grading systems, and both measure MGO content. MGO stands for methylglyoxal, the naturally occurring compound that makes mānuka honey so unique. An MGO rating is a standardised measure of methyglyoxal content, is an indicator of quality and additional testing of authenticity markers of the mānuka honey that indicate the content of this honey to ensure purity and quality.

Nectar from plants is the sugar source for honey. It is collected by bees, stored and ripened in the hive. The resulting honey is rich in natural fructose and glucose. We strongly advise diabetics consult their healthcare professional before consuming honey.

Honey can be taken by people of all ages, though we recommend you consult your healthcare professional regarding just how much and how regularly to consume our products. We strongly suggest you seek professional advice before giving any honey to children under the age of one.

Look for your shipping confirmation to track your parcel. All our orders are sent via a tracked shipping service and you will receive an email with your tracking number as soon as your package leaves our warehouse. Usually, parcels leave the warehouse within three days of you placing your order, but occasionally this can take up to one week. If you haven’t received your shipping confirmation email within one week, please check your SPAM folder before contacting us.

Once parcels are shipped from our warehouse, they usually arrive at their global destination within five days. You can track your parcel using the tracking number/link in your shipping confirmation email. If you’ve tried checking your tracking number but it doesn’t work or you have another issue, please contact us via info@manukaandrosenskyhoney.com.

You may contact us via email at info@manukaandrosenskyhoney.com. Our customer service representatives are more than happy to help you.

Yes, for international orders. Please note on some occasions customs services inspect parcels which may result in duty and sales tax being applied. We have no control over this and, unfortunately, it remains the responsibility of the individual customer. We recommend that you check your country’s import regulations prior to ordering.

While we do our best to provide up-to-date information to our customers, we ask that you conduct your own research on the rules of your destination as each country has its own systems in place that may change frequently. Unfortunately, if you find that there are duties or taxes owing once your products are held by customs in your country, we CANNOT accept returns. This is due to a strict biosecurity measure that requires returned honey to be destroyed.

For shipping within West Malaysia, it will take 1 – 3 business days to be delivered to your destination.

For shipping to East Malaysia, it will take 5 – 7 business days to be delivered to your destination.

For international orders shipping, it will take 7 – 14 business days to be delivered to your destination. However, shipping duration might vary depending on location of the country and other factors. You can always check with our customer representative for any further queries regarding international orders.

* Please note that, on occasions such as public holidays and large sales events, there might be a delay in the processing time. However, we will make every extra effort to process your order as soon as possible.

Unfortunately, cancellation can’t be made once your order has been placed or shipped out.

For orders above RM 500, delivery will be free, as we absorb the fees. For orders below RM 500, a fee will be charged for parcel shipping. As fees vary, they will automatically display on your shopping cart page.

If the order is outside Malaysia, kindly contact our customer service at info@manukaandrosenskyhoney.com

We will be happy to arrange shipping with our logistic partner, but the price will depend on the weight of the product and which country you’re located in. Rest assured, we have a good record of successfully shipping our products to many countries around the world!

If your item arrived damaged, or you received an incorrect item – First, please notify the courier services. Next, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and then after, we could perform necessary procedures for investigation.

We are only able to process a refund or exchange for damaged and/or incorrect items within 14 days from the date you received the order.

Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by emailing us at info@manukaandrosenskyhoney.com. We’ll resolve your issue as soon as possible!

Note: We are not responsible for any damages to any merchandise once the item has been opened or unsealed.

Return Policy
– The postage of returning the parcel back to us is solely borne by the customer.
– All returns will be solved within 14-20 working days upon receiving the return items, and after we have verified to be in their original conditions.
– Refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund.
– For purchase made at other retail stores or other e-commerce platform, kindly refer to the respective store’s policy and contact them directly.

As we practice high standard control direct from our warehouse, therefore, we cannot accept returns due to change-of-mind. We will do whatever we can to maintain customer satisfaction, but be sure the products you are ordering are the products you want!

Return is only eligible when:
– If you received a defective or damage item and the product remain sealed and unopened.
– All item has to be return within 14 days or receiving the parcel.

Return is not eligible when:
– It is a Free Gift
– Items purchased from Expo
– Opened Items
– Clearance Items
– Change of mind

Return Policy
– The postage of returning the parcel back to us is solely borne by the customer.
– All returns will be ship you with the replacement within 7-14 working days upon receiving the return items, and after we have verified to be in their original conditions.
– Refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund.
– For purchase made at other retail stores or other e-commerce platform, kindly refer to the respective store’s policy and contact them directly.

* We highly recommend you take a photo of the product and send it to us as evidence so that we could perform necessary procedures for investigation.