{"id":2313,"date":"2023-06-21T16:18:52","date_gmt":"2023-06-21T08:18:52","guid":{"rendered":"https:\/\/manukaandrosenskyhoney.com\/?page_id=2313"},"modified":"2025-08-18T18:15:52","modified_gmt":"2025-08-18T10:15:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/manukaandrosenskyhoney.com\/ms\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row top-row vc_custom_1687317917004 porto-inner-container\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><h2 style=\"text-align: center\" data-appear-animation=\"fadeInUp\" data-appear-animation-delay=\"200\" class=\"vc_custom_heading vc_custom_1687335363501 wpb_custom_aa365bd5046e8294520b4e73732b9d15\" >FREQUENTLY ASKED QUESTIONS<\/h2><div class=\"porto-separator   partner-line\"><hr class=\"separator-line  align_center solid\" style=\"background-color:#52ab3c;height:2px;width:10%;\"><\/div><\/div><\/div><div class=\"vc_column_container col-md-12 d-none d-md-block\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"tabs  faq-tab tabs-center\"><ul class=\"nav nav-tabs\"><li class=\"nav-item active\"><a href=\"#tab-9a4b2de8-0293-1\" id=\"tab-9a4b2de8-0293-1-title\" class=\"nav-link\" data-bs-toggle=\"tab\">PRODUCT<\/a><\/li><li class=\"nav-item\"><a href=\"#tab-1687335485447-2-0\" id=\"tab-1687335485447-2-0-title\" class=\"nav-link\" data-bs-toggle=\"tab\">SHIPPING<\/a><\/li><li class=\"nav-item\"><a href=\"#tab-1687335495838-3-6\" id=\"tab-1687335495838-3-6-title\" class=\"nav-link\" data-bs-toggle=\"tab\">RETURN &amp; EXCHANGE<\/a><\/li><li class=\"nav-item\"><a href=\"#tab-1755503372284-4-8\" id=\"tab-1755503372284-4-8-title\" class=\"nav-link\" data-bs-toggle=\"tab\">MEMBERSHIP PROGRAM<\/a><\/li><li class=\"nav-item\"><a href=\"#tab-1755505367788-5-0\" id=\"tab-1755505367788-5-0-title\" class=\"nav-link\" data-bs-toggle=\"tab\">AFFILIATE PROGRAM<\/a><\/li><li class=\"nav-item\"><a href=\"#tab-1755506556361-6-1\" id=\"tab-1755506556361-6-1-title\" class=\"nav-link\" data-bs-toggle=\"tab\">WHOLESALE<\/a><\/li><\/ul><div class=\"tab-content\"><div id=\"tab-9a4b2de8-0293-1\" class=\"tab-pane active show fade\"><section class=\"toggle  vc_custom_1755507884709  faq-question\"><label>What's the origin of Rosensky Stingless Bee Honey?<\/label><div class=\"toggle-content\"><p>All Rosensky honey is harvested from the nests of our stingless bees, which feed on the flowers of our fruit trees and Coral Vines at THE ORCHARD Wellness Resort. All the honey is certified as original and pure. Rosensky is a registered trademark of Digistar Holding Sdn Bhd.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755507906517  faq-question\"><label>What's the origin of DownUnder honey?<\/label><div class=\"toggle-content\"><p>DownUnder honey is sourced from a family owned and operated farm located in the Manawatu district near Cheltenham, New Zealand. Owner Jason Prior operates hives over a hundred sites in partnership with local landowners and farmers.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755507935709  faq-question\"><label>Are DownUnder and Rosensky brand products halal certified?<\/label><div class=\"toggle-content\"><p>Both Manuka and Rosensky honeys are produced under very strict conditions to ensure all our products are pure and certified organic. Many inferior brands of honey add adulterant sweeteners such as cane sugar, beet sugar, corn syrup, high fructose or maltose syrup. But we add nothing to our honey and use no unnatural processing methods. We are currently in the process of obtaining our halal certification.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755507953220  faq-question\"><label>How can I pay for my order?<\/label><div class=\"toggle-content\"><p>Manuka and Rosensky Honey online store accepts Visa, Paypal, Alipay and Mastercard. We use a secure payment processing service, Direct Payment Solutions (DPS), to guarantee the safety and security of your transaction. For your protection, our shop does not store your payment information on our servers.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755507984125  faq-question\"><label>Why should I buy from the Manuka & Rosensky Honey Official Website?<\/label><div class=\"toggle-content\"><p>Firstly, because our website is safe and secure. Secondly, you will be purchasing our honey and nutritional supplements directly from our stores in Malaysia and New Zealand, guaranteeing our consistently high quality. In addition, you can sign up to our mailing list when you purchase through our website \u2013 which will automatically contribute to your loyalty program. We\u2019ll send you regular email updates with special discounts and deals available only through our website. All of our orders are sent through speedy tracked courier services, so you\u2019ll be able to keep an eye on the progress of your package. We aim to become your most trusted source of natural health products online!<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337006351  faq-question\"><label>How can I be sure DownUnder &amp; Rosensky honeys are pure and organic?<\/label><div class=\"toggle-content\"><p>DownUnder honey is certified by Analytical Testing, Inspection and Certification under registration from the NZ Food Safety Risk Management Programme (RMP) based on international Hazard Analysis Critical Control Point (HACCP) controls. Rosensky honey is also certified by Analytical Testing, Inspection and Certification. You can arrange to visit our farm at THE ORCHARD Resort to inspect our honey harvesting in person.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337044129  faq-question\"><label>What is the best way to store honey and prevent crystallization?<\/label><div class=\"toggle-content\"><p>Honey is one of the easiest things in your pantry to store. Simply keep it in a cool location away from direct sunlight and in a tightly sealed container. It&#8217;s recommended that you use the original container the honey came in, though any glass jar or food-safe plastic container will work. It&#8217;s not necessary to store honey in the refrigerator. In fact, it&#8217;s not recommended, because refrigerated honey will harden and be more difficult to manage.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337060049  faq-question\"><label>Why are there bubbles in my honey?<\/label><div class=\"toggle-content\"><p>Over time, natural honey will crystallise, and air bubbles may rise to the top of the jar, causing the thicker, swirly white layer to form. This process is a sign that the honey has been processed naturally, without the addition of any artificial sugars and packaged without heating.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337075001  faq-question\"><label>Why does honey\u2019s colour and texture vary?<\/label><div class=\"toggle-content\"><p>Honey is a natural product, influenced by all kinds of botanical variables, such as seasonal and regional conditions. As well, colour will be influenced by the particular flowers in season when the nests and hives were harvested. Some conditions produce paler honey, others much darker. Like a good wine, honey will grow in flavour and darken with age.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337174666  faq-question\"><label>Why is Rosensky Stingless Bee Honey so expensive?<\/label><div class=\"toggle-content\"><p>There are many reasons why Rosensky Stingless Bee honey is relatively expensive. Firstly, there&#8217;s its high nutritional value and the health benefits, including antimicrobial, anticarcinogen and antioxidant medicinal properties. There&#8217;s Rosensky honey&#8217;s purity, thanks to our organically cultivated orchard. Then there&#8217;s the honey&#8217;s unique flavour, blended when our bees forage on THE ORCHARD&#8217;s organic fruit trees and vines. Lastly, we have developed our own innovative, advanced beekeeping technology, using wooden hive boxes specifically designed to rear stingless bee species. Harvesting honey on our own farm ensures you get the best quality honey, right at your doorstep.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337166299  faq-question\"><label>How is The Orchard's Stingless Bee honey different from other honey types?<\/label><div class=\"toggle-content\"><p>Rosensky honey is far healthier than regular honey in many ways. It has a much lower sugar content and no added sweeteners of any kind. It is twice as nutritious as common honey, containing many essential vitamins, enzymes, amino acids, and FOSs (fructooligosaccharides, which don&#8217;t raise blood sugars), as well as minerals such as potassium, zinc, phosphorus, calcium, sodium, magnesium, sulphur, copper, iron and manganese. In fact, Rosensky honey contains almost two hundred recorded health-giving compounds, which impart Rosensky&#8217;s multiple health benefits, including helping decrease the risk of cancer development.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337156515  faq-question\"><label>How does Rosensky Honey taste?<\/label><div class=\"toggle-content\"><p>Because stingless bee honey is low in sugar &#8211; with a glycaemic index almost three and a half times lower than other honeys &#8211; it has a much less cloying taste than the honey you may be used to. That&#8217;s good news for those who don&#8217;t have much of a sweet tooth, but also good news for your health, as Rosensky contains virtually no glucose, only fructose from fruit nectars. This gives our honey a distinct, tangy sweetness, bursting with flavour.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337191443  faq-question\"><label>Why Rosensky Stingless Bee Honey so watery?<\/label><div class=\"toggle-content\"><p>Stingless bee honey around the world has a higher water content, between 20-40%, about twice that of regular honey. Many stingless bee honey producers use desiccation or pasteurisation processes to reduce this moisture, but at THE ORCHARD, we maintain real raw honey. We do not use any unnatural processes, nor add any sugar or sucrose.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337213428  faq-question\"><label>Is stingless bee honey safe for diabetics?<\/label><div class=\"toggle-content\"><p>Rosensky honey begins life as nectar from plants, collected by our bees, then stored and ripened in their &#8216;pots&#8217; and hives. Their honey is rich in natural fructose, with a lower glycaemic index that should not acutely raise blood glucose. It&#8217;s also much lower in natural glucose than regular honey. However, we strongly advise diabetics consult their healthcare professional before consuming the honey.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337228868  faq-question\"><label>Is DownUnder Honey the leading Manuka honey company?<\/label><div class=\"toggle-content\"><p>DownUnder honey is one of the world\u2019s leading producers of Manuka honey. Our dedicated team conducted extensive surveys and market research in New Zealand before choosing to bring DownUnder products to market. A deciding factor in our choice is the measure of MGO in DownUnder honey. MGO is methylglyoxal, the naturally occurring antibacterial compound that makes Manuka honey unique. As the MGO ratings for DownUnder honey are high, we can guarantee the purity and quality of its unique natural properties.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337251420  faq-question\"><label>What is the meaning of MGO+ on the label of the Manuka Honey Jar? What's the different between MGO+ &amp; UMF+?<\/label><div class=\"toggle-content\"><p>Both MGO and UMF are trusted Manuka honey grading systems, and both measure MGO content. MGO stands for methylglyoxal, the naturally occurring compound that makes m\u0101nuka honey so unique. An MGO rating is a standardised measure of methyglyoxal content, is an indicator of quality and additional testing of authenticity markers of the m\u0101nuka honey that indicate the content of this honey to ensure purity and quality.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337270638  faq-question\"><label>Diabetes - can I take your manuka honey?<\/label><div class=\"toggle-content\"><p>Nectar from plants is the sugar source for honey. It is collected by bees, stored and ripened in the hive. The resulting honey is rich in natural fructose and glucose. We strongly advise diabetics consult their healthcare professional before consuming honey.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337288743  faq-question\"><label>Can children take Manuka Honey or Rosensky Honey?<\/label><div class=\"toggle-content\"><p>Honey can be taken by people of all ages, though we recommend you consult your healthcare professional regarding just how much and how regularly to consume our products. We strongly suggest you seek professional advice before giving any honey to children under the age of one.<\/p>\n<\/div><\/section><\/div><div id=\"tab-1687335485447-2-0\" class=\"tab-pane fade\"><section class=\"toggle  vc_custom_1687337341097  faq-question\"><label>My order hasn't arrived yet. What can I do?<\/label><div class=\"toggle-content\"><p>Look for your shipping confirmation to track your parcel. All our orders are sent via a tracked shipping service and you will receive an email with your tracking number as soon as your package leaves our warehouse. Usually, parcels leave the warehouse within three days of you placing your order, but occasionally this can take up to one week. If you haven&#8217;t received your shipping confirmation email within one week, please check your SPAM folder before contacting us.<\/p>\n<p>Once parcels are shipped from our warehouse, they usually arrive at their global destination within five days. You can track your parcel using the tracking number\/link in your shipping confirmation email. If you&#8217;ve tried checking your tracking number but it doesn&#8217;t work or you have another issue, please contact us via <a href=\"mailto:info@manukaandrosenskyhoney.com\">info@manukaandrosenskyhoney.com<\/a>.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337364680  faq-question\"><label>What do I do if there's a problem with my order?<\/label><div class=\"toggle-content\"><p>You may contact us via email at <a href=\"mailto:info@manukaandrosenskyhoney.com\">info@manukaandrosenskyhoney.com<\/a>. Our customer service representatives are more than happy to help you.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337383187  faq-question\"><label>Do I need to pay duties or tax?<\/label><div class=\"toggle-content\"><p>Yes, for international orders. Please note on some occasions customs services inspect parcels which may result in duty and sales tax being applied. We have no control over this and, unfortunately, it remains the responsibility of the individual customer. We recommend that you check your country&#8217;s import regulations prior to ordering.<\/p>\n<p>While we do our best to provide up-to-date information to our customers, we ask that you conduct your own research on the rules of your destination as each country has its own systems in place that may change frequently. Unfortunately, if you find that there are duties or taxes owing once your products are held by customs in your country, we CANNOT accept returns. This is due to a strict biosecurity measure that requires returned honey to be destroyed.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337420907  faq-question\"><label>How long should I expect to wait before my online order is delivered?<\/label><div class=\"toggle-content\"><p>For shipping within West Malaysia, it will take 1 &#8211; 3 business days to be delivered to your destination.<\/p>\n<p>For shipping to East Malaysia, it will take 5 &#8211; 7 business days to be delivered to your destination.<\/p>\n<p>For international orders shipping, it will take 7 &#8211; 14 business days to be delivered to your destination. However, shipping duration might vary depending on location of the country and other factors. You can always check with our customer representative for any further queries regarding international orders.<\/p>\n<p>* Please note that, on occasions such as public holidays and large sales events, there might be a delay in the processing time. However, we will make every extra effort to process your order as soon as possible.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337435362  faq-question\"><label>Can I amend or cancel my order?<\/label><div class=\"toggle-content\"><p>Unfortunately, cancellation can&#8217;t be made once your order has been placed or shipped out.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337461454  faq-question\"><label>What is the delivery cost for my order?<\/label><div class=\"toggle-content\"><p>For orders above RM 500, delivery will be free, as we absorb the fees. For orders below RM 500, a fee will be charged for parcel shipping. As fees vary, they will automatically display on your shopping cart page.<\/p>\n<p>If the order is outside Malaysia, kindly contact our customer service at <a href=\"mailto:info@manukaandrosenskyhoney.com\">info@manukaandrosenskyhoney.com<\/a><\/p>\n<p>We will be happy to arrange shipping with our logistic partner, but the price will depend on the weight of the product and which country you\u2019re located in. Rest assured, we have a good record of successfully shipping our products to many countries around the world!<\/p>\n<\/div><\/section><\/div><div id=\"tab-1687335495838-3-6\" class=\"tab-pane fade\"><section class=\"toggle  vc_custom_1755509237693  faq-question\"><label>There was a damaged product in my order. What do I do?<\/label><div class=\"toggle-content\"><p data-start=\"287\" data-end=\"416\">If your item arrived damaged or you received an incorrect product:<\/p>\n<ul data-start=\"417\" data-end=\"763\">\n<li data-start=\"417\" data-end=\"503\">\n<p data-start=\"419\" data-end=\"503\"><strong data-start=\"419\" data-end=\"475\">First, please notify the courier service immediately<\/strong> at delivery, if possible.<\/p>\n<\/li>\n<li data-start=\"504\" data-end=\"607\">\n<p data-start=\"506\" data-end=\"607\">Next, contact us within <strong data-start=\"530\" data-end=\"541\">3 days<\/strong> of receiving your order at <strong data-start=\"569\" data-end=\"604\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"571\" data-end=\"602\">info@manukaandrosenskyhoney.com<\/a><\/strong>.<\/p>\n<\/li>\n<li data-start=\"608\" data-end=\"763\">\n<p data-start=\"610\" data-end=\"763\">Send clear photos of the damaged packaging, the product label, and the damage or incorrect item. This helps us verify and investigate the issue promptly.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"765\" data-end=\"978\">After we receive your photos, we will email you a <strong data-start=\"815\" data-end=\"831\">return label<\/strong>. Once you ship the affected item back to our warehouse and we verify it is in its original condition and sealed, we will send you a replacement.<\/p>\n<p data-start=\"980\" data-end=\"1096\"><strong data-start=\"980\" data-end=\"996\">Please note:<\/strong> We are <strong data-start=\"1004\" data-end=\"1038\">not responsible for any damage<\/strong> to merchandise once the item has been opened or unsealed.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755509910972  faq-question\"><label>Can I return an item after purchase?<\/label><div class=\"toggle-content\"><p data-start=\"1102\" data-end=\"1266\">We operate with strict quality control directly from our warehouse and <strong data-start=\"1173\" data-end=\"1220\">cannot accept returns due to change of mind<\/strong>. Please ensure you order the correct product.<\/p>\n<p data-start=\"1268\" data-end=\"1303\"><strong data-start=\"1268\" data-end=\"1301\">Returns are eligible only if:<\/strong><\/p>\n<ul data-start=\"1304\" data-end=\"1476\">\n<li data-start=\"1304\" data-end=\"1357\">\n<p data-start=\"1306\" data-end=\"1357\">You received a defective or damaged item, <strong data-start=\"1348\" data-end=\"1355\">and<\/strong><\/p>\n<\/li>\n<li data-start=\"1358\" data-end=\"1406\">\n<p data-start=\"1360\" data-end=\"1406\">The product remains <strong data-start=\"1380\" data-end=\"1403\">sealed and unopened<\/strong>,<\/p>\n<\/li>\n<li data-start=\"1407\" data-end=\"1476\">\n<p data-start=\"1409\" data-end=\"1476\">The return is requested within <strong data-start=\"1440\" data-end=\"1451\">3-5 days<\/strong> of receiving the parcel.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1478\" data-end=\"1512\"><strong data-start=\"1478\" data-end=\"1510\">Returns are not eligible if:<\/strong><\/p>\n<ul data-start=\"1513\" data-end=\"1701\">\n<li data-start=\"1513\" data-end=\"1541\">\n<p data-start=\"1515\" data-end=\"1541\">The item was a free gift<\/p>\n<\/li>\n<li data-start=\"1542\" data-end=\"1579\">\n<p data-start=\"1544\" data-end=\"1579\">The item was purchased at an expo<\/p>\n<\/li>\n<li data-start=\"1580\" data-end=\"1614\">\n<p data-start=\"1582\" data-end=\"1614\">The item is opened or unsealed<\/p>\n<\/li>\n<li data-start=\"1615\" data-end=\"1661\">\n<p data-start=\"1617\" data-end=\"1661\">The item was purchased as a clearance item<\/p>\n<\/li>\n<li data-start=\"1662\" data-end=\"1701\">\n<p data-start=\"1664\" data-end=\"1701\">You wish to return for change of mind<\/p>\n<\/li>\n<\/ul>\n<\/div><\/section><section class=\"toggle  vc_custom_1755509679895  faq-question\"><label>Return Shipping and Processing<\/label><div class=\"toggle-content\"><ul>\n<li data-start=\"1745\" data-end=\"1843\">\n<p data-start=\"1747\" data-end=\"1843\">The <strong data-start=\"1751\" data-end=\"1777\">cost of return postage<\/strong> is borne by the customer unless the return is due to our error.<\/p>\n<\/li>\n<li data-start=\"1844\" data-end=\"1980\">\n<p data-start=\"1846\" data-end=\"1980\">Upon receiving and verifying returned items are in their original condition, we will ship replacements within <strong data-start=\"1956\" data-end=\"1977\">7\u201314 working days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1981\" data-end=\"2156\">\n<p data-start=\"1983\" data-end=\"2156\">Refunds, if applicable, will be issued via the original payment method and may take up to <strong data-start=\"2073\" data-end=\"2085\">2 months<\/strong> to appear, depending on your financial institution\u2019s processing times.<\/p>\n<p><strong>Additional Information<br \/>\n<\/strong><\/p>\n<ul data-start=\"2192\" data-end=\"2606\">\n<li data-start=\"2192\" data-end=\"2343\">\n<p style=\"text-align: left;\" data-start=\"2194\" data-end=\"2343\">For purchases made through other retail stores or e-commerce platforms, please refer to their respective return policies and contact them directly.<\/p>\n<\/li>\n<li style=\"text-align: left;\" data-start=\"2344\" data-end=\"2499\">\n<p data-start=\"2346\" data-end=\"2499\">For international shipments, returns may be refused or destroyed by customs due to biosecurity regulations, and we cannot accept returns in such cases.<\/p>\n<\/li>\n<li data-start=\"2500\" data-end=\"2606\">\n<p style=\"text-align: left;\" data-start=\"2502\" data-end=\"2606\">We highly recommend that you take photos of the product and packaging to assist with any investigations.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1983\" data-end=\"2156\"><strong>\u00a0<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/div><\/section><section class=\"toggle  vc_custom_1755509816247  faq-question\"><label>Who should I contact if I need help with a return or exchange?<\/label><div class=\"toggle-content\"><p data-start=\"274\" data-end=\"384\">If you have received a <strong data-start=\"297\" data-end=\"308\">damaged<\/strong>, <strong data-start=\"310\" data-end=\"323\">defective<\/strong>, or <strong data-start=\"328\" data-end=\"346\">incorrect item<\/strong>, or have questions about your return:<\/p>\n<p data-start=\"386\" data-end=\"445\">\ud83d\udce7 <strong data-start=\"389\" data-end=\"405\">Email us at:<\/strong><br data-start=\"405\" data-end=\"408\" \/><strong data-start=\"408\" data-end=\"443\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"410\" data-end=\"441\">info@manukaandrosenskyhoney.com\u00a0<\/a><\/strong><\/p>\n<p data-start=\"447\" data-end=\"609\">Include your <strong data-start=\"460\" data-end=\"476\">order number<\/strong>, <strong data-start=\"478\" data-end=\"488\">photos<\/strong> of the item, and a brief description of the issue. Our team will respond as quickly as possible to resolve your concern.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<\/div><\/section><\/div><div id=\"tab-1755503372284-4-8\" class=\"tab-pane fade\"><section class=\"toggle  vc_custom_1755503437969  faq-question\"><label>What is the Rosensky Honey Membership Program?<\/label><div class=\"toggle-content\"><p>It\u2019s a free loyalty program designed for honey lovers who want to enjoy more value, special perks, and exclusive access. As a member, you get rewarded every time you order and stay connected to everything we\u2019re doing \u2014 from farm to bottle.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755503464377  faq-question\"><label>What are the benefits of being a member?<\/label><div class=\"toggle-content\"><p>As a member, you\u2019ll enjoy:<\/p>\n<ul>\n<li><strong>20% OFF<\/strong>\u00a0your next order (every time you buy)<\/li>\n<li><strong>Free 30ml honey on your birthday<\/strong><\/li>\n<li><strong>50% OFF farm resort stays<\/strong><\/li>\n<li><strong>Priority packing &amp; shipping<\/strong><\/li>\n<li><strong>Exclusive bundles and discounts<\/strong><\/li>\n<li><strong>RM5 cash voucher<\/strong>\u00a0when you leave a review or follow us online<\/li>\n<\/ul>\n<\/div><\/section><section class=\"toggle  vc_custom_1755503620497  faq-question\"><label>How do I get my 20% off?<\/label><div class=\"toggle-content\"><p>After your first order, your next purchase will automatically qualify for a 20% discount, provided you&#8217;re a registered member and logged in to your account.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755503659936  faq-question\"><label>How do I claim the birthday honey gift?<\/label><div class=\"toggle-content\"><p>Just make sure your birth date is updated in your member profile. We\u2019ll send your birthday reward via email or WhatsApp during your birthday month.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755510522627  faq-question\"><label>How do I earn the cash voucher?<\/label><div class=\"toggle-content\"><p>Simple! Leave a review on the product you purchased or follow us on social media (Instagram, Facebook, TikTok). Then send us a screenshot along with your name and order number via WhatsApp at 016 2612380 or email info@manukaandrosenskyhoney.com \u2014 we\u2019ll send you your RM5 voucher.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755503772320  faq-question\"><label>Do I need to subscribe or commit to monthly purchases?<\/label><div class=\"toggle-content\"><p>Nope! You can buy anytime you want. Membership is flexible \u2014 no subscriptions, no pressure.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755503880352  faq-question\"><label>How do I book the farm resort at 50% off?<\/label><div class=\"toggle-content\"><p>Just contact us via email at info@manukaandrosenskyhoney.com to book your stay and enjoy the exclusive member rate. Our farm is located at Lubok China Melaka. For more info, visit www.orchardwellness.com.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755503917680  faq-question\"><label>How do I join as a member?<\/label><div class=\"toggle-content\"><p>You can sign up online via our website, or contact us directly via WhatsApp. It only takes a minute \u2014 and your benefits start immediately.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755503949287  faq-question\"><label>Can I combine member discounts with other promotions?<\/label><div class=\"toggle-content\"><p>Some promotions can be combined, others may not \u2014 we\u2019ll always clearly state this during checkout or on promotional materials.<\/p>\n<\/div><\/section><\/div><div id=\"tab-1755505367788-5-0\" class=\"tab-pane fade\"><section class=\"toggle  vc_custom_1755505439672  faq-question\"><label>What is the Rosensky Honey Affiliate Program?<\/label><div class=\"toggle-content\"><p>It\u2019s a purpose-driven program where you earn commission by sharing Rosensky\u2019s pure, raw honey with your audience. Whether you&#8217;re a content creator, wellness enthusiast, or just a fan of real honey, this is your chance to share what you love and get rewarded.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755505456448  faq-question\"><label>How do I earn money?<\/label><div class=\"toggle-content\"><p>Once you sign up, you\u2019ll receive a unique referral link. Whenever someone places an order using your link, you earn a commission on that sale. It\u2019s that simple.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755505477582  faq-question\"><label>How much commission do affiliates earn?<\/label><div class=\"toggle-content\"><p>We offer a competitive commission rate (details shared upon registration). The more sales you refer, the more you earn.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755505496087  faq-question\"><label>Who can become an affiliate?<\/label><div class=\"toggle-content\"><p>Anyone who genuinely believes in natural wellness and wants to help others discover the benefits of raw honey can join. This includes content creators, bloggers, health coaches, and loyal customers.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755505521382  faq-question\"><label>Do I need to buy the product first?<\/label><div class=\"toggle-content\"><p>While it\u2019s not required, we highly recommend trying our honey first. Promoting something you\u2019ve personally experienced builds trust and authenticity with your audience.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755505553311  faq-question\"><label>How will I get paid?<\/label><div class=\"toggle-content\"><p>Payouts are made monthly via bank transfer once you meet the minimum payout threshold.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755505626695  faq-question\"><label>Is there a fee to join?<\/label><div class=\"toggle-content\"><p>No. It\u2019s completely free to join our affiliate program.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755505647846  faq-question\"><label>Where can I share my affiliate link?<\/label><div class=\"toggle-content\"><p>Anywhere that feels authentic to you \u2014 on social media (Instagram, Facebook, TikTok), blog posts, WhatsApp groups, or even personal recommendations.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755505671694  faq-question\"><label>What makes Rosensky Honey different?<\/label><div class=\"toggle-content\"><p>We offer raw, lab-tested honey \u2014 including Stingless Bee and New Zealand varieties \u2014 with no additives, no heating, and no shortcuts. You\u2019re not just selling honey; you\u2019re sharing something real and beneficial.<\/p>\n<\/div><\/section><\/div><div id=\"tab-1755506556361-6-1\" class=\"tab-pane fade\"><section class=\"toggle  vc_custom_1755506611039  faq-question\"><label>Who can apply for wholesale pricing?<\/label><div class=\"toggle-content\"><p data-start=\"297\" data-end=\"345\">We welcome applications from businesses such as:<\/p>\n<ul data-start=\"347\" data-end=\"453\">\n<li data-start=\"347\" data-end=\"360\">\n<p data-start=\"349\" data-end=\"360\">Retailers<\/p>\n<\/li>\n<li data-start=\"361\" data-end=\"378\">\n<p data-start=\"363\" data-end=\"378\">Manufacturers<\/p>\n<\/li>\n<li data-start=\"379\" data-end=\"395\">\n<p data-start=\"381\" data-end=\"395\">Distributors<\/p>\n<\/li>\n<li data-start=\"396\" data-end=\"415\">\n<p data-start=\"398\" data-end=\"415\">Wellness brands<\/p>\n<\/li>\n<li data-start=\"416\" data-end=\"453\">\n<p data-start=\"418\" data-end=\"453\">Hospitality and service providers<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"455\" data-end=\"524\">If you&#8217;re interested in bulk honey supply, we&#8217;re here to support you.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755506638774  faq-question\"><label>What types of honey do you supply?<\/label><div class=\"toggle-content\"><p data-start=\"579\" data-end=\"596\">We specialize in:<\/p>\n<ul data-start=\"598\" data-end=\"664\">\n<li data-start=\"598\" data-end=\"630\">\n<p data-start=\"600\" data-end=\"630\"><strong data-start=\"600\" data-end=\"628\">Pure Stingless Bee Honey<\/strong><\/p>\n<\/li>\n<li data-start=\"631\" data-end=\"664\">\n<p data-start=\"633\" data-end=\"664\"><strong data-start=\"633\" data-end=\"664\">Authentic New Zealand Honey<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"666\" data-end=\"742\">All our honey is <strong data-start=\"683\" data-end=\"697\">lab-tested<\/strong> to ensure quality, purity, and authenticity.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755506669455  faq-question\"><label>How do I become a wholesale partner?<\/label><div class=\"toggle-content\"><p data-start=\"799\" data-end=\"857\">Getting started is easy. Just follow these 3 simple steps:<\/p>\n<ol data-start=\"859\" data-end=\"1124\">\n<li data-start=\"859\" data-end=\"940\">\n<p data-start=\"862\" data-end=\"940\"><strong data-start=\"862\" data-end=\"889\">Submit the Inquiry Form<\/strong> \u2013 Tell us about your business and product needs.<\/p>\n<\/li>\n<li data-start=\"941\" data-end=\"1029\">\n<p data-start=\"944\" data-end=\"1029\"><strong data-start=\"944\" data-end=\"972\">Receive a Tailored Quote<\/strong> \u2013 We\u2019ll send you wholesale pricing and catalog access.<\/p>\n<\/li>\n<li data-start=\"1030\" data-end=\"1124\">\n<p data-start=\"1033\" data-end=\"1124\"><strong data-start=\"1033\" data-end=\"1051\">Start Ordering<\/strong> \u2013 Once approved, you&#8217;re ready to place orders with full partner support.<\/p>\n<\/li>\n<\/ol>\n<\/div><\/section><section class=\"toggle  vc_custom_1755506688102  faq-question\"><label>Do you have a minimum order quantity (MOQ)?<\/label><div class=\"toggle-content\"><p data-start=\"1188\" data-end=\"1275\">Yes, MOQs apply and vary by product. Details will be included in your custom quotation.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755506707655  faq-question\"><label>Is your honey lab-tested?<\/label><div class=\"toggle-content\"><p data-start=\"1321\" data-end=\"1426\">Yes. All our honey undergoes <strong data-start=\"1350\" data-end=\"1377\">independent lab testing<\/strong> to verify its purity, authenticity, and quality.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755506722790  faq-question\"><label>Do you deliver across Malaysia?<\/label><div class=\"toggle-content\"><p>Yes, we offer reliable delivery services throughout Malaysia. Shipping fees and timelines will be confirmed upon order placement.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755506835142  faq-question\"><label>Can I request samples before placing a large order?<\/label><div class=\"toggle-content\"><p>Yes, samples are available upon request for serious wholesale inquiries. <strong data-start=\"1752\" data-end=\"1783\">Terms and conditions apply.<\/strong><\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755506925135  faq-question\"><label>What are your payment terms?<\/label><div class=\"toggle-content\"><p>We accept payments via bank transfer and other common methods. Full payment details and terms will be provided in your quotation.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755506969928  faq-question\"><label>How long does it take to process and deliver an order?<\/label><div class=\"toggle-content\"><ul>\n<li data-start=\"2230\" data-end=\"2272\">\n<p data-start=\"2232\" data-end=\"2272\"><strong data-start=\"2232\" data-end=\"2252\">Processing Time:<\/strong> 1\u20133 business days<\/p>\n<\/li>\n<li data-start=\"2273\" data-end=\"2419\">\n<p data-start=\"2275\" data-end=\"2419\"><strong data-start=\"2275\" data-end=\"2293\">Delivery Time:<\/strong> Typically 3\u20137 working days within Malaysia (depending on location)<br data-start=\"2360\" data-end=\"2363\" \/>Tracking details will be provided once your order ships.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/section><section class=\"toggle  vc_custom_1755506997965  faq-question\"><label>Are your products certified?<\/label><div class=\"toggle-content\"><p data-start=\"2232\" data-end=\"2272\">Yes. Our honey is certified and compliant with Malaysian food safety standards. Certification documents can be shared upon request.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755507087766  faq-question\"><label>Can I speak with someone before ordering?<\/label><div class=\"toggle-content\"><p data-start=\"2232\" data-end=\"2272\">Of course! Feel free to <strong data-start=\"2687\" data-end=\"2701\">contact us<\/strong> to speak directly with our sales team or to schedule a consultation.<\/p>\n<p>\ud83d\udce7 info@manukaandrosenskyhoney.com<br data-start=\"2884\" data-end=\"2887\" \/>\ud83d\udcde 016-2612380 (WhatsApp Only)<\/p>\n<p>We&#8217;ll get back to you as soon as possible.<\/p>\n<\/div><\/section><\/div><\/div><\/div><\/div><\/div><div class=\"vc_column_container col-md-12 d-md-none\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"accordion  mobile-accor panel-default\" id=\"accordion445278946\" data-collapsible=\"yes\" data-active-tab=\"\"><div class=\"card card-default\"><div class=\"card-header\"><h4 class=\"card-title m-0\"><a class=\"accordion-toggle\" data-bs-toggle=\"collapse\" href=\"#collapse72416396\">PRODUCT<\/a><\/h4><\/div><div id=\"collapse72416396\" class=\"collapse\"><div class=\"card-body\"><section class=\"toggle  vc_custom_1755510946683  faq-question\"><label>What's the origin of Rosensky Stingless Bee Honey?<\/label><div class=\"toggle-content\"><p>All Rosensky honey is harvested from the nests of our stingless bees, which feed on the flowers of our fruit trees and Coral Vines at THE ORCHARD Wellness Resort. All the honey is certified as original and pure. Rosensky is a registered trademark of Digistar Holding Sdn Bhd.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755510975035  faq-question\"><label>What's the origin of DownUnder honey?<\/label><div class=\"toggle-content\"><p>DownUnder honey is sourced from a family owned and operated farm located in the Manawatu district near Cheltenham, New Zealand. Owner Jason Prior operates hives over a hundred sites in partnership with local landowners and farmers.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511006019  faq-question\"><label>Are DownUnder and Rosensky brand products halal certified?<\/label><div class=\"toggle-content\"><p>Both Manuka and Rosensky honeys are produced under very strict conditions to ensure all our products are pure and certified organic. Many inferior brands of honey add adulterant sweeteners such as cane sugar, beet sugar, corn syrup, high fructose or maltose syrup. But we add nothing to our honey and use no unnatural processing methods. We are currently in the process of obtaining our halal certification.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511026603  faq-question\"><label>How can I pay for my order?<\/label><div class=\"toggle-content\"><p>Manuka and Rosensky Honey online store accepts Visa, Paypal, Alipay and Mastercard. We use a secure payment processing service, Direct Payment Solutions (DPS), to guarantee the safety and security of your transaction. For your protection, our shop does not store your payment information on our servers.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511079560  faq-question\"><label>Why should I buy from the Manuka & Rosensky Honey Official Website?<\/label><div class=\"toggle-content\"><p>Firstly, because our website is safe and secure. Secondly, you will be purchasing our honey and nutritional supplements directly from our stores in Malaysia and New Zealand, guaranteeing our consistently high quality. In addition, you can sign up to our mailing list when you purchase through our website \u2013 which will automatically contribute to your loyalty program. We\u2019ll send you regular email updates with special discounts and deals available only through our website. All of our orders are sent through speedy tracked courier services, so you\u2019ll be able to keep an eye on the progress of your package. We aim to become your most trusted source of natural health products online!<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337006351  faq-question\"><label>How can I be sure DownUnder &amp; Rosensky honeys are pure and organic?<\/label><div class=\"toggle-content\"><p>DownUnder honey is certified by Analytical Testing, Inspection and Certification under registration from the NZ Food Safety Risk Management Programme (RMP) based on international Hazard Analysis Critical Control Point (HACCP) controls. Rosensky honey is also certified by Analytical Testing, Inspection and Certification. You can arrange to visit our farm at THE ORCHARD Resort to inspect our honey harvesting in person.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337044129  faq-question\"><label>What is the best way to store honey and prevent crystallization?<\/label><div class=\"toggle-content\"><p>Honey is one of the easiest things in your pantry to store. Simply keep it in a cool location away from direct sunlight and in a tightly sealed container. It&#8217;s recommended that you use the original container the honey came in, though any glass jar or food-safe plastic container will work. It&#8217;s not necessary to store honey in the refrigerator. In fact, it&#8217;s not recommended, because refrigerated honey will harden and be more difficult to manage.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337060049  faq-question\"><label>Why are there bubbles in my honey?<\/label><div class=\"toggle-content\"><p>Over time, natural honey will crystallise, and air bubbles may rise to the top of the jar, causing the thicker, swirly white layer to form. This process is a sign that the honey has been processed naturally, without the addition of any artificial sugars and packaged without heating.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337075001  faq-question\"><label>Why does honey\u2019s colour and texture vary?<\/label><div class=\"toggle-content\"><p>Honey is a natural product, influenced by all kinds of botanical variables, such as seasonal and regional conditions. As well, colour will be influenced by the particular flowers in season when the nests and hives were harvested. Some conditions produce paler honey, others much darker. Like a good wine, honey will grow in flavour and darken with age.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337174666  faq-question\"><label>Why is Rosensky Stingless Bee Honey so expensive?<\/label><div class=\"toggle-content\"><p>There are many reasons why Rosensky Stingless Bee honey is relatively expensive. Firstly, there&#8217;s its high nutritional value and the health benefits, including antimicrobial, anticarcinogen and antioxidant medicinal properties. There&#8217;s Rosensky honey&#8217;s purity, thanks to our organically cultivated orchard. Then there&#8217;s the honey&#8217;s unique flavour, blended when our bees forage on THE ORCHARD&#8217;s organic fruit trees and vines. Lastly, we have developed our own innovative, advanced beekeeping technology, using wooden hive boxes specifically designed to rear stingless bee species. Harvesting honey on our own farm ensures you get the best quality honey, right at your doorstep.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337166299  faq-question\"><label>How is The Orchard's Stingless Bee honey different from other honey types?<\/label><div class=\"toggle-content\"><p>Rosensky honey is far healthier than regular honey in many ways. It has a much lower sugar content and no added sweeteners of any kind. It is twice as nutritious as common honey, containing many essential vitamins, enzymes, amino acids, and FOSs (fructooligosaccharides, which don&#8217;t raise blood sugars), as well as minerals such as potassium, zinc, phosphorus, calcium, sodium, magnesium, sulphur, copper, iron and manganese. In fact, Rosensky honey contains almost two hundred recorded health-giving compounds, which impart Rosensky&#8217;s multiple health benefits, including helping decrease the risk of cancer development.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337156515  faq-question\"><label>How does Rosensky Honey taste?<\/label><div class=\"toggle-content\"><p>Because stingless bee honey is low in sugar &#8211; with a glycaemic index almost three and a half times lower than other honeys &#8211; it has a much less cloying taste than the honey you may be used to. That&#8217;s good news for those who don&#8217;t have much of a sweet tooth, but also good news for your health, as Rosensky contains virtually no glucose, only fructose from fruit nectars. This gives our honey a distinct, tangy sweetness, bursting with flavour.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337191443  faq-question\"><label>Why Rosensky Stingless Bee Honey so watery?<\/label><div class=\"toggle-content\"><p>Stingless bee honey around the world has a higher water content, between 20-40%, about twice that of regular honey. Many stingless bee honey producers use desiccation or pasteurisation processes to reduce this moisture, but at THE ORCHARD, we maintain real raw honey. We do not use any unnatural processes, nor add any sugar or sucrose.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337213428  faq-question\"><label>Is stingless bee honey safe for diabetics?<\/label><div class=\"toggle-content\"><p>Rosensky honey begins life as nectar from plants, collected by our bees, then stored and ripened in their &#8216;pots&#8217; and hives. Their honey is rich in natural fructose, with a lower glycaemic index that should not acutely raise blood glucose. It&#8217;s also much lower in natural glucose than regular honey. However, we strongly advise diabetics consult their healthcare professional before consuming the honey.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337228868  faq-question\"><label>Is DownUnder Honey the leading Manuka honey company?<\/label><div class=\"toggle-content\"><p>DownUnder honey is one of the world\u2019s leading producers of Manuka honey. Our dedicated team conducted extensive surveys and market research in New Zealand before choosing to bring DownUnder products to market. A deciding factor in our choice is the measure of MGO in DownUnder honey. MGO is methylglyoxal, the naturally occurring antibacterial compound that makes Manuka honey unique. As the MGO ratings for DownUnder honey are high, we can guarantee the purity and quality of its unique natural properties.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337251420  faq-question\"><label>What is the meaning of MGO+ on the label of the Manuka Honey Jar? What's the different between MGO+ &amp; UMF+?<\/label><div class=\"toggle-content\"><p>Both MGO and UMF are trusted Manuka honey grading systems, and both measure MGO content. MGO stands for methylglyoxal, the naturally occurring compound that makes m\u0101nuka honey so unique. An MGO rating is a standardised measure of methyglyoxal content, is an indicator of quality and additional testing of authenticity markers of the m\u0101nuka honey that indicate the content of this honey to ensure purity and quality.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337270638  faq-question\"><label>Diabetes - can I take your manuka honey?<\/label><div class=\"toggle-content\"><p>Nectar from plants is the sugar source for honey. It is collected by bees, stored and ripened in the hive. The resulting honey is rich in natural fructose and glucose. We strongly advise diabetics consult their healthcare professional before consuming honey.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337288743  faq-question\"><label>Can children take Manuka Honey or Rosensky Honey?<\/label><div class=\"toggle-content\"><p>Honey can be taken by people of all ages, though we recommend you consult your healthcare professional regarding just how much and how regularly to consume our products. We strongly suggest you seek professional advice before giving any honey to children under the age of one.<\/p>\n<\/div><\/section><\/div><\/div><\/div> <div class=\"card card-default\"><div class=\"card-header\"><h4 class=\"card-title m-0\"><a class=\"accordion-toggle\" data-bs-toggle=\"collapse\" href=\"#collapse1746192760\">SHIPPING<\/a><\/h4><\/div><div id=\"collapse1746192760\" class=\"collapse\"><div class=\"card-body\"><section class=\"toggle  vc_custom_1687337341097  faq-question\"><label>My order hasn't arrived yet. What can I do?<\/label><div class=\"toggle-content\"><p>Look for your shipping confirmation to track your parcel. All our orders are sent via a tracked shipping service and you will receive an email with your tracking number as soon as your package leaves our warehouse. Usually, parcels leave the warehouse within three days of you placing your order, but occasionally this can take up to one week. If you haven&#8217;t received your shipping confirmation email within one week, please check your SPAM folder before contacting us.<\/p>\n<p>Once parcels are shipped from our warehouse, they usually arrive at their global destination within five days. You can track your parcel using the tracking number\/link in your shipping confirmation email. If you&#8217;ve tried checking your tracking number but it doesn&#8217;t work or you have another issue, please contact us via <a href=\"mailto:info@manukaandrosenskyhoney.com\">info@manukaandrosenskyhoney.com<\/a>.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337364680  faq-question\"><label>What do I do if there's a problem with my order?<\/label><div class=\"toggle-content\"><p>You may contact us via email at <a href=\"mailto:info@manukaandrosenskyhoney.com\">info@manukaandrosenskyhoney.com<\/a>. Our customer service representatives are more than happy to help you.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337383187  faq-question\"><label>Do I need to pay duties or tax?<\/label><div class=\"toggle-content\"><p>Yes, for international orders. Please note on some occasions customs services inspect parcels which may result in duty and sales tax being applied. We have no control over this and, unfortunately, it remains the responsibility of the individual customer. We recommend that you check your country&#8217;s import regulations prior to ordering.<\/p>\n<p>While we do our best to provide up-to-date information to our customers, we ask that you conduct your own research on the rules of your destination as each country has its own systems in place that may change frequently. Unfortunately, if you find that there are duties or taxes owing once your products are held by customs in your country, we CANNOT accept returns. This is due to a strict biosecurity measure that requires returned honey to be destroyed.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337420907  faq-question\"><label>How long should I expect to wait before my online order is delivered?<\/label><div class=\"toggle-content\"><p>For shipping within West Malaysia, it will take 1 &#8211; 3 business days to be delivered to your destination.<\/p>\n<p>For shipping to East Malaysia, it will take 5 &#8211; 7 business days to be delivered to your destination.<\/p>\n<p>For international orders shipping, it will take 7 &#8211; 14 business days to be delivered to your destination. However, shipping duration might vary depending on location of the country and other factors. You can always check with our customer representative for any further queries regarding international orders.<\/p>\n<p>* Please note that, on occasions such as public holidays and large sales events, there might be a delay in the processing time. However, we will make every extra effort to process your order as soon as possible.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337435362  faq-question\"><label>Can I amend or cancel my order?<\/label><div class=\"toggle-content\"><p>Unfortunately, cancellation can&#8217;t be made once your order has been placed or shipped out.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1687337461454  faq-question\"><label>What is the delivery cost for my order?<\/label><div class=\"toggle-content\"><p>For orders above RM 500, delivery will be free, as we absorb the fees. For orders below RM 500, a fee will be charged for parcel shipping. As fees vary, they will automatically display on your shopping cart page.<\/p>\n<p>If the order is outside Malaysia, kindly contact our customer service at <a href=\"mailto:info@manukaandrosenskyhoney.com\">info@manukaandrosenskyhoney.com<\/a><\/p>\n<p>We will be happy to arrange shipping with our logistic partner, but the price will depend on the weight of the product and which country you\u2019re located in. Rest assured, we have a good record of successfully shipping our products to many countries around the world!<\/p>\n<\/div><\/section><\/div><\/div><\/div> <div class=\"card card-default\"><div class=\"card-header\"><h4 class=\"card-title m-0\"><a class=\"accordion-toggle\" data-bs-toggle=\"collapse\" href=\"#collapse1360978201\">RETURN &amp; EXCHANGE<\/a><\/h4><\/div><div id=\"collapse1360978201\" class=\"collapse\"><div class=\"card-body\"><section class=\"toggle  vc_custom_1755511366405  faq-question\"><label>There was a damaged product in my order. What do I do?<\/label><div class=\"toggle-content\"><p data-start=\"287\" data-end=\"416\">If your item arrived damaged or you received an incorrect product:<\/p>\n<ul data-start=\"417\" data-end=\"763\">\n<li data-start=\"417\" data-end=\"503\">\n<p data-start=\"419\" data-end=\"503\"><strong data-start=\"419\" data-end=\"475\">First, please notify the courier service immediately<\/strong>\u00a0at delivery, if possible.<\/p>\n<\/li>\n<li data-start=\"504\" data-end=\"607\">\n<p data-start=\"506\" data-end=\"607\">Next, contact us within\u00a0<strong data-start=\"530\" data-end=\"541\">3 days<\/strong>\u00a0of receiving your order at\u00a0<strong data-start=\"569\" data-end=\"604\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"571\" data-end=\"602\">info@manukaandrosenskyhoney.com<\/a><\/strong>.<\/p>\n<\/li>\n<li data-start=\"608\" data-end=\"763\">\n<p data-start=\"610\" data-end=\"763\">Send clear photos of the damaged packaging, the product label, and the damage or incorrect item. This helps us verify and investigate the issue promptly.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"765\" data-end=\"978\">After we receive your photos, we will email you a\u00a0<strong data-start=\"815\" data-end=\"831\">return label<\/strong>. Once you ship the affected item back to our warehouse and we verify it is in its original condition and sealed, we will send you a replacement.<\/p>\n<p data-start=\"980\" data-end=\"1096\"><strong data-start=\"980\" data-end=\"996\">Please note:<\/strong>\u00a0We are\u00a0<strong data-start=\"1004\" data-end=\"1038\">not responsible for any damage<\/strong>\u00a0to merchandise once the item has been opened or unsealed.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511382852  faq-question\"><label>Can I return an item after purchase?<\/label><div class=\"toggle-content\"><p data-start=\"1102\" data-end=\"1266\">We operate with strict quality control directly from our warehouse and\u00a0<strong data-start=\"1173\" data-end=\"1220\">cannot accept returns due to change of mind<\/strong>. Please ensure you order the correct product.<\/p>\n<p data-start=\"1268\" data-end=\"1303\"><strong data-start=\"1268\" data-end=\"1301\">Returns are eligible only if:<\/strong><\/p>\n<ul data-start=\"1304\" data-end=\"1476\">\n<li data-start=\"1304\" data-end=\"1357\">\n<p data-start=\"1306\" data-end=\"1357\">You received a defective or damaged item,\u00a0<strong data-start=\"1348\" data-end=\"1355\">and<\/strong><\/p>\n<\/li>\n<li data-start=\"1358\" data-end=\"1406\">\n<p data-start=\"1360\" data-end=\"1406\">The product remains\u00a0<strong data-start=\"1380\" data-end=\"1403\">sealed and unopened<\/strong>,<\/p>\n<\/li>\n<li data-start=\"1407\" data-end=\"1476\">\n<p data-start=\"1409\" data-end=\"1476\">The return is requested within\u00a0<strong data-start=\"1440\" data-end=\"1451\">3-5 days<\/strong>\u00a0of receiving the parcel.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1478\" data-end=\"1512\"><strong data-start=\"1478\" data-end=\"1510\">Returns are not eligible if:<\/strong><\/p>\n<ul data-start=\"1513\" data-end=\"1701\">\n<li data-start=\"1513\" data-end=\"1541\">\n<p data-start=\"1515\" data-end=\"1541\">The item was a free gift<\/p>\n<\/li>\n<li data-start=\"1542\" data-end=\"1579\">\n<p data-start=\"1544\" data-end=\"1579\">The item was purchased at an expo<\/p>\n<\/li>\n<li data-start=\"1580\" data-end=\"1614\">\n<p data-start=\"1582\" data-end=\"1614\">The item is opened or unsealed<\/p>\n<\/li>\n<li data-start=\"1615\" data-end=\"1661\">\n<p data-start=\"1617\" data-end=\"1661\">The item was purchased as a clearance item<\/p>\n<\/li>\n<li data-start=\"1662\" data-end=\"1701\">\n<p data-start=\"1664\" data-end=\"1701\">You wish to return for change of mind<\/p>\n<\/li>\n<\/ul>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511403787  faq-question\"><label>Return Shipping and Processing<\/label><div class=\"toggle-content\"><ul>\n<li data-start=\"1745\" data-end=\"1843\">\n<p data-start=\"1747\" data-end=\"1843\">The\u00a0<strong data-start=\"1751\" data-end=\"1777\">cost of return postage<\/strong>\u00a0is borne by the customer unless the return is due to our error.<\/p>\n<\/li>\n<li data-start=\"1844\" data-end=\"1980\">\n<p data-start=\"1846\" data-end=\"1980\">Upon receiving and verifying returned items are in their original condition, we will ship replacements within\u00a0<strong data-start=\"1956\" data-end=\"1977\">7\u201314 working days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1981\" data-end=\"2156\">\n<p data-start=\"1983\" data-end=\"2156\">Refunds, if applicable, will be issued via the original payment method and may take up to\u00a0<strong data-start=\"2073\" data-end=\"2085\">2 months<\/strong>\u00a0to appear, depending on your financial institution\u2019s processing times.<\/p>\n<p><strong>Additional Information<br \/>\n<\/strong><\/p>\n<ul data-start=\"2192\" data-end=\"2606\">\n<li data-start=\"2192\" data-end=\"2343\">\n<p data-start=\"2194\" data-end=\"2343\">For purchases made through other retail stores or e-commerce platforms, please refer to their respective return policies and contact them directly.<\/p>\n<\/li>\n<li data-start=\"2344\" data-end=\"2499\">\n<p data-start=\"2346\" data-end=\"2499\">For international shipments, returns may be refused or destroyed by customs due to biosecurity regulations, and we cannot accept returns in such cases.<\/p>\n<\/li>\n<li data-start=\"2500\" data-end=\"2606\">\n<p data-start=\"2502\" data-end=\"2606\">We highly recommend that you take photos of the product and packaging to assist with any investigations.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511432546  faq-question\"><label>Who should I contact if I need help with a return or exchange?<\/label><div class=\"toggle-content\"><p data-start=\"274\" data-end=\"384\">If you have received a\u00a0<strong data-start=\"297\" data-end=\"308\">damaged<\/strong>,\u00a0<strong data-start=\"310\" data-end=\"323\">defective<\/strong>, or\u00a0<strong data-start=\"328\" data-end=\"346\">incorrect item<\/strong>, or have questions about your return:<\/p>\n<p data-start=\"386\" data-end=\"445\">\u00a0<strong data-start=\"389\" data-end=\"405\">Email us at:<\/strong><br data-start=\"405\" data-end=\"408\" \/><strong data-start=\"408\" data-end=\"443\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"410\" data-end=\"441\">info@manukaandrosenskyhoney.com\u00a0<\/a><\/strong><\/p>\n<p data-start=\"447\" data-end=\"609\">Include your\u00a0<strong data-start=\"460\" data-end=\"476\">order number<\/strong>,\u00a0<strong data-start=\"478\" data-end=\"488\">photos<\/strong>\u00a0of the item, and a brief description of the issue. Our team will respond as quickly as possible to resolve your concern.<\/p>\n<\/div><\/section><\/div><\/div><\/div> <div class=\"card card-default\"><div class=\"card-header\"><h4 class=\"card-title m-0\"><a class=\"accordion-toggle\" data-bs-toggle=\"collapse\" href=\"#collapse562472621\">MEMBERSHIP PROGRAM<\/a><\/h4><\/div><div id=\"collapse562472621\" class=\"collapse\"><div class=\"card-body\"><section class=\"toggle  vc_custom_1755511167651  faq-question\"><label>What is the Rosensky Honey Membership Program?<\/label><div class=\"toggle-content\"><p>It\u2019s a free loyalty program designed for honey lovers who want to enjoy more value, special perks, and exclusive access. As a member, you get rewarded every time you order and stay connected to everything we\u2019re doing \u2014 from farm to bottle.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511184116  faq-question\"><label>What are the benefits of being a member?<\/label><div class=\"toggle-content\"><p>As a member, you\u2019ll enjoy:<\/p>\n<ul>\n<li><strong>20% OFF<\/strong>\u00a0your next order (every time you buy)<\/li>\n<li><strong>Free 30ml honey on your birthday<\/strong><\/li>\n<li><strong>50% OFF farm resort stays<\/strong><\/li>\n<li><strong>Priority packing &amp; shipping<\/strong><\/li>\n<li><strong>Exclusive bundles and discounts<\/strong><\/li>\n<li><strong>RM5 cash voucher<\/strong>\u00a0when you leave a review or follow us online<\/li>\n<\/ul>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511204844  faq-question\"><label>How do I get my 20% off?<\/label><div class=\"toggle-content\"><p>After your first order, your next purchase will automatically qualify for a 20% discount, provided you\u2019re a registered member and logged in to your account.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511220418  faq-question\"><label>How do I claim the birthday honey gift?<\/label><div class=\"toggle-content\"><p>Just make sure your birth date is updated in your member profile. We\u2019ll send your birthday reward via email or WhatsApp during your birthday month.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511245682  faq-question\"><label>How do I earn the cash voucher?<\/label><div class=\"toggle-content\"><p>Simple! Leave a review on the product you purchased or follow us on social media (Instagram, Facebook, TikTok). Then send us a screenshot along with your name and order number via WhatsApp at 016 2612380 or email info@manukaandrosenskyhoney.com \u2014 we\u2019ll send you your RM5 voucher.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511270115  faq-question\"><label> Do I need to subscribe or commit to monthly purchases?<\/label><div class=\"toggle-content\"><p>Nope! You can buy anytime you want. Membership is flexible \u2014 no subscriptions, no pressure.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511291691  faq-question\"><label>How do I book the farm resort at 50% off?<\/label><div class=\"toggle-content\"><p>Just contact us via email at info@manukaandrosenskyhoney.com to book your stay and enjoy the exclusive member rate. Our farm is located at Lubok China Melaka. For more info, visit www.orchardwellness.com.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511308820  faq-question\"><label>How do I join as a member?<\/label><div class=\"toggle-content\"><p>You can sign up online via our website, or contact us directly via WhatsApp. It only takes a minute \u2014 and your benefits start immediately.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511326851  faq-question\"><label>Can I combine member discounts with other promotions?<\/label><div class=\"toggle-content\"><p>Some promotions can be combined, others may not \u2014 we\u2019ll always clearly state this during checkout or on promotional materials.<\/p>\n<\/div><\/section><\/div><\/div><\/div> <div class=\"card card-default\"><div class=\"card-header\"><h4 class=\"card-title m-0\"><a class=\"accordion-toggle\" data-bs-toggle=\"collapse\" href=\"#collapse1140110016\">AFFILIATE PROGRAM<\/a><\/h4><\/div><div id=\"collapse1140110016\" class=\"collapse\"><div class=\"card-body\"><section class=\"toggle  vc_custom_1755511489250  faq-question\"><label>What is the Rosensky Honey Affiliate Program?<\/label><div class=\"toggle-content\"><p>It\u2019s a purpose-driven program where you earn commission by sharing Rosensky\u2019s pure, raw honey with your audience. Whether you\u2019re a content creator, wellness enthusiast, or just a fan of real honey, this is your chance to share what you love and get rewarded.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511509274  faq-question\"><label>How do I earn money?<\/label><div class=\"toggle-content\"><p>Once you sign up, you\u2019ll receive a unique referral link. Whenever someone places an order using your link, you earn a commission on that sale. It\u2019s that simple.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511525338  faq-question\"><label>How much commission do affiliates earn?<\/label><div class=\"toggle-content\"><p>We offer a competitive commission rate (details shared upon registration). The more sales you refer, the more you earn.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511542402  faq-question\"><label>Who can become an affiliate?<\/label><div class=\"toggle-content\"><p>Anyone who genuinely believes in natural wellness and wants to help others discover the benefits of raw honey can join. This includes content creators, bloggers, health coaches, and loyal customers.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511568290  faq-question\"><label>Do I need to buy the product first?<\/label><div class=\"toggle-content\"><p>While it\u2019s not required, we highly recommend trying our honey first. Promoting something you\u2019ve personally experienced builds trust and authenticity with your audience.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511583946  faq-question\"><label>How will I get paid?<\/label><div class=\"toggle-content\"><p>Payouts are made monthly via bank transfer once you meet the minimum payout threshold.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511605187  faq-question\"><label>Is there a fee to join?<\/label><div class=\"toggle-content\"><p>No. It\u2019s completely free to join our affiliate program.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511622482  faq-question\"><label>Where can I share my affiliate link?<\/label><div class=\"toggle-content\"><p>Anywhere that feels authentic to you \u2014 on social media (Instagram, Facebook, TikTok), blog posts, WhatsApp groups, or even personal recommendations.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511637474  faq-question\"><label>What makes Rosensky Honey different?<\/label><div class=\"toggle-content\"><p>We offer raw, lab-tested honey \u2014 including Stingless Bee and New Zealand varieties \u2014 with no additives, no heating, and no shortcuts. You\u2019re not just selling honey; you\u2019re sharing something real and beneficial.<\/p>\n<\/div><\/section><\/div><\/div><\/div> <div class=\"card card-default\"><div class=\"card-header\"><h4 class=\"card-title m-0\"><a class=\"accordion-toggle\" data-bs-toggle=\"collapse\" href=\"#collapse1063744147\">WHOLESALE<\/a><\/h4><\/div><div id=\"collapse1063744147\" class=\"collapse\"><div class=\"card-body\"><section class=\"toggle  vc_custom_1755511742603  faq-question\"><label>Who can apply for wholesale pricing?<\/label><div class=\"toggle-content\"><p data-start=\"297\" data-end=\"345\">We welcome applications from businesses such as:<\/p>\n<ul data-start=\"347\" data-end=\"453\">\n<li data-start=\"347\" data-end=\"360\">\n<p data-start=\"349\" data-end=\"360\">Retailers<\/p>\n<\/li>\n<li data-start=\"361\" data-end=\"378\">\n<p data-start=\"363\" data-end=\"378\">Manufacturers<\/p>\n<\/li>\n<li data-start=\"379\" data-end=\"395\">\n<p data-start=\"381\" data-end=\"395\">Distributors<\/p>\n<\/li>\n<li data-start=\"396\" data-end=\"415\">\n<p data-start=\"398\" data-end=\"415\">Wellness brands<\/p>\n<\/li>\n<li data-start=\"416\" data-end=\"453\">\n<p data-start=\"418\" data-end=\"453\">Hospitality and service providers<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"455\" data-end=\"524\">If you\u2019re interested in bulk honey supply, we\u2019re here to support you.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511758323  faq-question\"><label>What types of honey do you supply?<\/label><div class=\"toggle-content\"><p data-start=\"579\" data-end=\"596\">We specialize in:<\/p>\n<ul data-start=\"598\" data-end=\"664\">\n<li data-start=\"598\" data-end=\"630\">\n<p data-start=\"600\" data-end=\"630\"><strong data-start=\"600\" data-end=\"628\">Pure Stingless Bee Honey<\/strong><\/p>\n<\/li>\n<li data-start=\"631\" data-end=\"664\">\n<p data-start=\"633\" data-end=\"664\"><strong data-start=\"633\" data-end=\"664\">Authentic New Zealand Honey<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"666\" data-end=\"742\">All our honey is\u00a0<strong data-start=\"683\" data-end=\"697\">lab-tested<\/strong>\u00a0to ensure quality, purity, and authenticity.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511774386  faq-question\"><label>How do I become a wholesale partner?<\/label><div class=\"toggle-content\"><p data-start=\"799\" data-end=\"857\">Getting started is easy. Just follow these 3 simple steps:<\/p>\n<ol data-start=\"859\" data-end=\"1124\">\n<li data-start=\"859\" data-end=\"940\">\n<p data-start=\"862\" data-end=\"940\"><strong data-start=\"862\" data-end=\"889\">Submit the Inquiry Form<\/strong>\u00a0\u2013 Tell us about your business and product needs.<\/p>\n<\/li>\n<li data-start=\"941\" data-end=\"1029\">\n<p data-start=\"944\" data-end=\"1029\"><strong data-start=\"944\" data-end=\"972\">Receive a Tailored Quote<\/strong>\u00a0\u2013 We\u2019ll send you wholesale pricing and catalog access.<\/p>\n<\/li>\n<li data-start=\"1030\" data-end=\"1124\">\n<p data-start=\"1033\" data-end=\"1124\"><strong data-start=\"1033\" data-end=\"1051\">Start Ordering<\/strong>\u00a0\u2013 Once approved, you\u2019re ready to place orders with full partner support.<\/p>\n<\/li>\n<\/ol>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511791690  faq-question\"><label>Do you have a minimum order quantity (MOQ)?<\/label><div class=\"toggle-content\"><p>Yes, MOQs apply and vary by product. Details will be included in your custom quotation.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511809682  faq-question\"><label>Is your honey lab-tested?<\/label><div class=\"toggle-content\"><p>Yes. All our honey undergoes\u00a0<strong data-start=\"1350\" data-end=\"1377\">independent lab testing<\/strong>\u00a0to verify its purity, authenticity, and quality.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511825852  faq-question\"><label>Do you deliver across Malaysia?<\/label><div class=\"toggle-content\"><p>Yes, we offer reliable delivery services throughout Malaysia. Shipping fees and timelines will be confirmed upon order placement.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511842770  faq-question\"><label>Can I request samples before placing a large order?<\/label><div class=\"toggle-content\"><p>Yes, samples are available upon request for serious wholesale inquiries.\u00a0<strong data-start=\"1752\" data-end=\"1783\">Terms and conditions apply.<\/strong><\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511864747  faq-question\"><label>What are your payment terms?<\/label><div class=\"toggle-content\"><p>We accept payments via bank transfer and other common methods. Full payment details and terms will be provided in your quotation.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511926930  faq-question\"><label>Can I speak with someone before ordering?<\/label><div class=\"toggle-content\"><p data-start=\"2232\" data-end=\"2272\">Of course! Feel free to\u00a0<strong data-start=\"2687\" data-end=\"2701\">contact us<\/strong>\u00a0to speak directly with our sales team or to schedule a consultation.<\/p>\n<p>\u00a0info@manukaandrosenskyhoney.com<br data-start=\"2884\" data-end=\"2887\" \/>\u00a0016-2612380 (WhatsApp Only)<\/p>\n<p>We\u2019ll get back to you as soon as possible.<\/p>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511882825  faq-question\"><label>How long does it take to process and deliver an order?<\/label><div class=\"toggle-content\"><ul>\n<li data-start=\"2230\" data-end=\"2272\">\n<p data-start=\"2232\" data-end=\"2272\"><strong data-start=\"2232\" data-end=\"2252\">Processing Time:<\/strong>\u00a01\u20133 business days<\/p>\n<\/li>\n<li data-start=\"2273\" data-end=\"2419\">\n<p data-start=\"2275\" data-end=\"2419\"><strong data-start=\"2275\" data-end=\"2293\">Delivery Time:<\/strong>\u00a0Typically 3\u20137 working days within Malaysia (depending on location)<br data-start=\"2360\" data-end=\"2363\" \/>Tracking details will be provided once your order ships.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/section><section class=\"toggle  vc_custom_1755511901772  faq-question\"><label>Are your products certified?<\/label><div class=\"toggle-content\"><p data-start=\"2232\" data-end=\"2272\">Yes. Our honey is certified and compliant with Malaysian food safety standards. Certification documents can be shared upon request.<\/p>\n<\/div><\/section><\/div><\/div><\/div> <\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"FREQUENTLY ASKED QUESTIONSPRODUCTSHIPPINGRETURN &amp; EXCHANGEMEMBERSHIP PROGRAMAFFILIATE PROGRAMWHOLESALEWhat's the origin of Rosensky Stingless Bee Honey?All Rosensky honey is harvested from the nests of our stingless bees, which feed on the flowers of our fruit trees and Coral Vines at THE ORCHARD Wellness Resort. All the honey is certified as original and pure. Rosensky is a registered [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_joinchat":[],"footnotes":""},"class_list":["post-2313","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/manukaandrosenskyhoney.com\/ms\/wp-json\/wp\/v2\/pages\/2313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manukaandrosenskyhoney.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/manukaandrosenskyhoney.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/manukaandrosenskyhoney.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/manukaandrosenskyhoney.com\/ms\/wp-json\/wp\/v2\/comments?post=2313"}],"version-history":[{"count":12,"href":"https:\/\/manukaandrosenskyhoney.com\/ms\/wp-json\/wp\/v2\/pages\/2313\/revisions"}],"predecessor-version":[{"id":4352,"href":"https:\/\/manukaandrosenskyhoney.com\/ms\/wp-json\/wp\/v2\/pages\/2313\/revisions\/4352"}],"wp:attachment":[{"href":"https:\/\/manukaandrosenskyhoney.com\/ms\/wp-json\/wp\/v2\/media?parent=2313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}